HR Information

Q: WHAT IS DIRECT CONNECT?


A: Direct Connect is our new HR online portal that will enable you to Learn More, Get Help or Take Action at any time and place that is convenient for you. You can access Direct Connect by logging in to my.VailResorts.com, selecting if you want to Get Help or Take Action and then entering your employee ID and password. You will continue to view self-service items (things like your paycheck and benefits enrollment) in the Take Action portion of Direct Connect.

  • Use for: Pay, Benefits, Employee Discounts, every day questions.

Q: How do I log in to Direct Connect?

Direct Connect is a mobile-friendly service where you can quickly find answers to your questions and take action. To access Direct Connect, log in to EpicEmployee with your Vail Resorts User ID, then choose either Take Action or Learn & Get Help.

  • Choose Take Action to view your pay, view and enroll in benefits (when applicable), update your personal information, and more. If you are a People Manager, you will also see your Manager Action Center where you can access payroll T&L, add hire details, rehires, employee change, manage positions, exception hire/rehire, separations, etc.

  • Choose Learn & Get Help to quickly find answers to your questions.

If you are having trouble with your password, call the IT Support Center at 970-754-4357 (U.S.) or 604-935-5500 (CAN).

Q: How do I contact People Connect?

The People Connect Team is your support team that will respond to any of your cases and is available if you need to call for more complex or urgent issues.  Many of the cases that are submitted go to People Connect while some cases may either go directly to or need to be routed to other HR teams for resolution, like Payroll and Benefits. 

You can reach People Connect in three convenient ways:

  • Online - Preferred Method: Open a Service Case based on your specific question. The case type you choose will give People Connect the ability to prioritize your case effectively and get the right individuals working on your case.

  • Email: Email PeopleConnect@VailResorts.com and a service case will automatically be created for you. This will create a generic low priority case and will delay the response.

  • Phone: For urgent needs you can reach People Connect Monday-Saturday from 7:00 a.m.-6:00 p.m. (MST) by calling 303-404-1900 (U.S.) or 604-938-7878 (Canada).

Do you have Spanish-speaking employees who need help? They can call People Connect or let us know in the Service Case comments that they speak Spanish, and they will receive support in Spanish.

Q: I submitted a case, now what?

Once submitted, a case is routed automatically based on the service and transaction type and whether or not HR review is needed. The priority of cases is assigned based on the date and type of case. Please note that the case priority does not change once it is assigned, but the People Connect team is regularly monitoring these cases. 

To monitor the status of your case, click on My Service Cases in the top right corner. You'll see all of your open cases, cases you opened for your employees and any new updates from People Connect. Use the toggle to view closed cases. 

Case status definitions:

Ready:  All cases received by the HR team that have not been worked.

Work in Progress: Someone is actively working on the case.

Suspended:  Cases are suspended for several reasons, the most common being waiting on a response from the person who submitted the case.  It could also mean waiting on information from a manager or other department as well.

Closed Complete: Case is complete.

Cancelled: Used by the HR team working the case. A case transferred to another case type will show as cancelled.  Cases are also cancelled when there are duplicates of the same request or the submitter requests for the case to be cancelled.

 

Q: What about local HR Support?

Local HR will be available for onsite local years of service celebrations and epic service events. The employees there are in new roles, and no longer available for in person HR questions, instead please use the new People Connect process.

Q: What if I am having trouble with passwords?

You can click here for password trouble shooting.

Q: Where can I get systems or knowledge help?
We encourage you to provide feedback on knowledge and systems so we can continuously improve. There are two mechanisms for reporting:

1) To give feedback on knowledge articles - If your question wasn't adequately answered click ‘no’ to ‘was it helpful?’ and input details into the comment box.

2) To get system, transaction or process help - Search for ‘Request HR Systems Support’ in Direct Connect | Learn More & Get Help, and fill out the form.